Refund policy
If a purchase isn't right for you, we refund it within 14 days, no questions asked.
14 days, no questions asked
You can request a full refund of any purchase within 14 days of paying, without giving a reason and even if you have already used the pack. After that we look at each case, and we always refund where the law requires it (for example, if the content does not work).
How to request it
- Find the Paddle receipt in your email: it includes the order number.
- Reply to that receipt or request the refund at paddle.net, or write to [email protected] with the order number and the email you paid with.
- Paddle returns the money to the original payment method. Banks usually take 5 to 10 business days to show it.
What happens to the pack
Once a refund, full or partial, is approved, the pack is removed from the game on every device the next time it goes online. Refunding the welcome offer removes the 3 packs it includes. Free characters and progress are not affected.
Chargebacks
If you do not recognise a charge, please write to us before contacting your bank: we will sort it out right away. A chargeback removes the pack while it is open; if it is resolved in favour of the purchase, the pack comes back.
Botón de arrepentimiento (Argentina)
If you bought from Argentina, you may revoke the purchase within 10 calendar days of the purchase or of the delivery of the content, whichever is later, at no cost (Law 24,240, s. 34, and Resolution 424/2020). Here you get a longer period: 14 days. No registration or reason needed.
Botón de arrepentimiento: request a revocation
Include the Paddle order number and the email you paid with. We will reply within 24 hours with an identification code for your request and process it with Paddle.