Contact
We are a small team and we read every message.
Write to us
We reply within 2 business days. Requests made through the Botón de arrepentimiento get their code within 24 hours.
What to include
- For purchases and refunds: the order number on the Paddle receipt and the email you paid with.
- For game problems: the device, the browser and what happened.
- Never send us your card details.
Shortcuts
- Request a refund (14 days, no questions asked).
- Restore purchases: in the game, "For grown-ups" → "Restore purchases".
- Payments and receipts: paddle.net, Paddle's buyer portal.